Message thread
Why this matters
Keeping messages inside NILA protects customers and providers because there is a timestamped record of what was agreed.
Quote clarity
Prices, timings, and service details stay attached to the job.
Prices, timings, and service details stay attached to the job.
Dispute support
The owner can review the thread if something goes wrong.
The owner can review the thread if something goes wrong.
Less WhatsApp dependency
NILA keeps more of the customer journey inside the platform.
NILA keeps more of the customer journey inside the platform.